Quality Assurance

Nottingham Security Services Ltd sells and delivers bespoke security services and as such we are committed to a policy of continual improvement based on the foundation of a Quality Management System and, the Security Industry Authorities Approved Contractor Scheme.

Our objectives are to:

• Fully understand a clients requirements and to advise, tailor and deliver a cost effective best practice solution.
• Develop and implement controlled processes.
• Define responsibilities to support the operation and monitoring of these processes.
• Comply with the requirements of Quality Management Systems and continually improve its effectiveness.
• Establish and communicate quality objectives and performance targets to company personnel.
• Measure achievements against objectives and targets and take action as needed.
• Develop employee skills and increase their contribution through training.

These processes are detailed in the policies outlined below:

• Complaints Procedure - PDF (270kb)
• Corporate and Social Responsibility - PDF (96kb)
• Customer Service Policy - PDF (118kb)
• Environmental Policy - PDF (128kb)
• Equal Opportunities Policy - PDF (54kb)
• Health and Safety Policy Statement - PDF (145kb)
• Training and Development - PDF (54kb)

To request a full list of company policies and procedures, please contact us and we will be happy to forward these on.